At AR Dukan, we aim to make your fragrance shopping experience simple, secure, and convenient. We carefully prepare every order before handing it over to our delivery partners.
Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed during weekends, public holidays, promotional periods, or peak seasons may require additional processing time.
Once your order has been shipped, you will receive the available tracking information so you can follow your delivery.
Delivery within the UAE
We offer delivery across the UAE. Delivery times may vary depending on your location and the delivery service selected.
Most UAE orders are expected to arrive within approximately 2–5 business days after dispatch.
Delivery times are estimates and may be affected by weather, public holidays, high order volumes, or circumstances outside our control.
Shipping Charges
Shipping charges are calculated according to the delivery location, order value, and available delivery options.
Free shipping may be available on qualifying orders over $50, subject to the applicable offer and terms.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
International Shipping
If international shipping is available for your location, delivery times and shipping charges may vary depending on the destination.
Customers may be responsible for any customs duties, import taxes, or other charges imposed by the destination country.
Delivery Issues
Please make sure that your shipping information is correct before completing your order.
If your package is delayed, damaged, or appears to be missing, please contact our customer support team with your order number and delivery details so we can assist you.
AR Dukan is not responsible for delays caused by incorrect customer information, customs procedures, courier delays, or circumstances beyond our reasonable control.
Order Changes
If you need to change your shipping address or order details, please contact us as soon as possible. Once an order has been dispatched, changes may no longer be possible.
We reserve the right to update shipping methods, delivery times, and charges when necessary.