At AR Dukan, we want you to feel confident when shopping for your favorite fragrances. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and unopened.
• The perfume or fragrance packaging is in its original condition.
• The product is returned with all original packaging, accessories, and labels.
• The item has not been damaged, altered, or used.

For hygiene and safety reasons, opened, used, sprayed, or partially used perfumes and fragrance products may not be eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue and arrange a suitable replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used perfumes
• Products damaged after delivery due to improper handling
• Gift cards
• Clearance or final-sale items
• Items without their original packaging

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed using the original payment method, where applicable. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping

Unless the product was received damaged, defective, or incorrect, return shipping costs may be the customer’s responsibility.

How to Request a Return

To request a return, please contact our customer support team with your order number, product details, and reason for the return. Our team will provide you with the next steps.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.